Managed Services World Forum, Berlin, Germany, September 23, 2011 – The E-Plus Group and Alcatel-Lucent (Euronext Paris and NYSE: ALU) are extending their program to increase the speed, performance and selection of mobile broadband offerings available to consumers in Germany. To bring this to fruition Alcatel-Lucent will lead and manage an aggressive program to expand the capabilities of E-Plus’ mobile broadband network.
Under the agreement, Alcatel-Lucent will continue to have overall responsibility for network operations, field maintenance, and build-out of services associated with the next stage of E-Plus’ network upgrade. The project includes a significant expansion of broadband coverage throughout the country to increase the availability of high-bandwidth services like video and music downloads on smartphones. With the goal of enabling superior service, Alcatel-Lucent will be implementing new measures to predict and prevent service degradation in the E-Plus network. These measures will be underpinned by stringent performance indicators that are tied to the customer experience.
E-Plus Group CTO Rafal Markiewicz said: “A positive customer experience is a powerful asset that can inspire loyalty and attract new subscribers. Alcatel-Lucent has a wealth of experience and a powerful set of tools to identify and fix network problems quickly, making them the ideal partner for this endeavor.”
Alf Henryk Wulf, Head of Alcatel-Lucent in Central Europe, said:“We’re delighted with the confidence that E-Plus has shown in us by expanding our relationship. We are absolutely committed to help E-Plus attain its goals by guaranteeing a swift network expansion and a smooth network operation in the years to come.”
This renewed agreement builds on the long-standing Managed Services relationship between the two companies. Alcatel-Lucent initially took over the operational business units, which are responsible for building, running and maintaining the E-Plus cellular network, for a period of three years in March 2007. Previously, the companies extended their contract by a further two years, and are now entering into another two-year extension.
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